Last updated: October 5, 2026
You can cancel your subscription at any time from the Manage Subscription button on your Account page. There are no cancellation fees and no long-term commitment. Your plan stays active until the end of the billing period you have already paid for, and you will not be charged again.
Paid plans are billed in advance each month through Stripe. Prices are listed on the Pricing page. Your card is charged on the same day each month until you cancel.
If you are a first-time subscriber and are not satisfied, email help@privitum.com within 7 days of your first charge and we will refund that payment in full. This applies to your first paid plan only.
Payments after the 7-day window, and partial billing periods, are not refunded or prorated. If you cancel mid-period, you keep access until the period ends.
If you were charged in error, charged twice, or charged after cancelling, email help@privitum.com and we will correct it and refund the incorrect charge.
Because messages are encrypted and permanently destroyed after a single playback, a delivered or played message cannot be restored or re-sent, and its use is not refundable on its own.
Approved refunds return to the original payment method through Stripe. Depending on your bank, they typically appear within 5 to 10 business days.
For cancellations, billing questions, or refund requests: help@privitum.com